Returns
To return a The Coolest Coolers product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at customerservice@thecoolestcoolers.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Defective goods may be returned for store credit or exchanged for a replacement product. Blank goods without a custom imprint may be returned provided they are not used. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
What cannot be returned: No returns will be accepted after 30 days of receipt of purchase. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Returns for refund: must be made within 30 days of receipt of purchase and refunds are only eligible on non-imprinted goods that are in new condition.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
The Coolest Coolers - Returns
4629 Cass Street
San Diego, California 92109
United States
